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FAQ
Do I know which figure I’ll get?
Do I know which figure I’ll get?
No – each figure is sold as a surprise, known as a “Blind Box.” Each box contains one randomly selected character from seven possible options. It’s part of the fun and collector’s excitement – you never know who will join your collection!
How long does delivery take?
How long does delivery take?
Delivery usually takes between 2 to 5 business days from the moment the package is shipped.
Can I return my order?
Can I return my order?
Yes – you have the right to return the purchased product within 100 days of receiving it, without providing a reason.
Please note: since Labubu figures are sold as Blind Boxes (surprise items), we do not accept returns of opened packages. A return is only possible if the box has not been opened.
How can I contact you?
How can I contact you?
If you have any questions, please contact us via the contact form – we usually respond within 24 hours.